AgManager® Technical Support
AgriSolutions® provides one-on-one technical support to our customers to assure an ongoing successful experience with the AgManager® software. Our team has more than 30 years combined experience in providing quality and timely support to our on-farm and licensee software users. Our Technical Support team also assists our Education and Training staff with educational webinars and our software developers with software testing.
Our Technical Support team hours of operation are:
January 1-March 31
Monday – Friday 8 a.m. to 5 p.m.
Saturday 10 a.m. to 3 p.m.
Evenings by Appointment
April 1-December 31
Monday – Friday 8 a.m. to 5 p.m.
Evenings by Appointment
We provide a variety of Technical Support delivery options for our producers. We offer AgManager® accounting online training seminars that take you from the fundamentals to the advanced features of our customizable accounting software tool. Click here to view our current calendar of AgManager® online training seminars and to view more information on all of our Education programs.
Our Technical Support team answers calls immediately "live" over 80 percent of the time. Producers also have the opportunity to leave a voice mail message if the support specialist is not immediately available. Our Technical Support team typically responds to messages in one hour or less. Our team utilizes a Customer Relationship Management tool that allows them to track incoming support questions. This tracking helps us to enhance our team's technical expertise as well as our electronic knowledge base continuously while also allowing for troubleshooting of any recurring issues with our software and/or its usage.
E-mail
Producers can send their questions to our Technical Support team by submitting them to WebSupport@agrisolutions.com. This is a very effective tool for both the producers and the Technical Support team because it allows for communication that is efficient and effective. Producers can submit a list of questions to our Technical Support team. The team has the opportunity to thoroughly research the producers' questions and provide detailed responses to their inquiries. This delivery option also allows the Technical Support team to properly document and track support questions and answers in order to continually enhance and improve our products and services.
On-line
Using GoToAssist® computer interactive technology, our Technical Support team can remotely connect to a producer's desktop to gain a more comprehensive understanding of the issue as well as to demonstrate how to resolve the issue or review a specific question. GoToAssist® also offers integrated incident-resolution, diagnostic and team-collaboration tools allow for deeper analysis.
Quarterly Newsletter
Our Technical Support team uses our quarterly newsletter, The Agro Professional, to communicate new features, products, and services offered to our producers. In each issue, a producer will find valuable information that can help them operate the AgManager® tool more efficiently and effectively.
FAQs
Producers can also find support assistance by visiting our Frequently Asked Questions (FAQ) page. Here producers can quickly find answers to the most common questions and issues. Our team keeps the information on the FAQ page current, applicable, and useful.
If you need further assistance or have questions, contact us at 1-888-486-2208 or e-mail us at WebSupport@agrisolutions.com and we will be glad to assist you.